This booklet offers suggestions for managing inevitable problems in the patient pathway and offers innovative ideas for improving efficiency and the patient experience.
Prepared by: Madhu Ahuja, Helen Ball, Bill Horton, Ian Jackson, Harmeet Khaira, Sarah Lloyd, John MacLeod, Amjid Riaz, Doug McWhinnie
Edited by: Anna Lipp
Published May 2013
Paperback: 28 pages